Humans have always lived with anxiety. Thousands of years ago, we feared attacks by wild animals. Today we worry whether we’ll have enough money to retire. It’s not the anxiety that matters, but how we handle it. Our responses can often compound the problem. For example, feeling anxious about a demanding customer, we reward ourselves…
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Imagine that fewer people are buying your organization’s product or service. It’s a shift you didn’t anticipate. To fix it, you study the data, identify the problem, and then take steps to address it. Your plan may include changes in marketing or team incentives. What it won’t include is doing nothing or trying to turn…
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Why do we grieve, and what happens when we do? For much of human history, answers to these questions have come primarily from writers and thinkers. While they’ve given us powerful language to describe how we feel, they’ve shed little light on the science behind our feelings. Neuroscientists are changing that. Armed with innovative approaches…
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From time to time, I’ll run across creative ways people are using apps I like. It often prompts me to learn more. I’ll watch some videos, read a few articles and, inevitably, what I discover is that I’ve been accessing just a fraction of what the software can do. I got that same feeling while…
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Confidence seems elusive. We do something that comes easily and we don’t think twice about it. Or we try something new that’s challenging and we can’t stop thinking about our mistakes. It can leave us thinking that confidence is something other people just seem to have. All the time. Performance psychologist Nate Zinsser knows that’s…
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